Don’t let your video archives go to waste. Bring it back to life with AI Search.

Solutions

Customer Experience at Goldcast

We’ve got your back!

Goldcast has support and services that customers rave about. You’re in for a smooth ride with an experienced partner to ramp up your event and video strategy.

Request Demo →

Rest easy knowing you have expert guidance throughout your event journey

Peace of mind

You're fully supported throughout the entirety of your event journey – from set-up to event day and beyond.

Lean on experts

We’ve partnered with hundreds of customers, on thousands of events, to help them successfully build and launch their event strategy — just ask around.

Customer-driven

Our customer experience teams are focused on bringing your vision and goals to life. Count on us to equip you with everything you need for seamless event execution.

Customer Support

Our dedicated support specialists are ready to assist you with any questions or concerns, whether it's setting up your event or managing it day of.

We offer live support via chat and email, starting from 30 minutes before your event and continuing throughout its duration.

Support was super fast. Anytime I needed something, I'd get a really quick response. Goldcast has been really responsive to our requests to enhance the tool and optimize to our needs. That's huge.

Ande Kempf

Senior Marketing Operations Manager

96%

Support CSAT

55 secs

First Response time for
Live Event

24 mins

Time to resolution

Customer Success

Maximize the potential of your events with the guidance of our CSMs.

Benefit from regular recurring meetings, ad-hoc email support, and monthly updates from Goldcast tailored to your needs, ensuring you extract the most value from events.

My experience with Goldcast has been amazing! I had to quickly learn the ins and outs of the console at the beginning of the year and I have felt immense support from the entire Goldcast team. Our rep, Matt, has gone above and beyond to listen to my team's unique needs and then come back to us with solutions. The beta testing has been instrumental in streamlining the processes for the event experience which has resulted in consistently high registration and attendance.

Ophelia Battle

Virtual Events Specialist

Implementation

It’s super easy for you to onboard and get trained through our comprehensive onboarding and training program.

The implementation team is your go-to for Goldcast account configuration, integration setup guidance, and troubleshooting.

Our team grew exponentially at the same time we were starting with Goldcast. We were constantly asking questions and onboarding new people, and Goldcast helped us immensely to keep us successful during that key transition.

Candace Gregg

Senior Director of Global Demand Generation

Event Services

Do you need additional support? Our Event Services team is here to provide you with personalized support for planning, coordinating, and executing your events seamlessly.

You can count on them during the event for production support, managing content, driving engagement features, and speaker management based on your specific service package.

The thought of managing this [massive 25K attendee event] on our own without error was terrifying. We brought in Goldcast's event service for extra support and THANK GOODNESS WE DID. It could not have been executed without Goldcast's additional support.

Kayla Drake

Director of Field Marketing

Reviewers on G2 agree

They have a fantastic customer-focused team that worked closely with us to prepare for the event - this is a huge draw compared to other platforms.

Conor McCarter

Co-Founder at Prequel

I personally love how hands-on the Customer Success and Support teams are. They are attentive, they listen, and they take feedback into consideration.

Roberto L Mortensen

Senior Community Marketing Manager at Falcon.io

They have great customer support which makes a huge difference when you're first entering the virtual events world.

Lisa Gregory

Founder and Head of Events at Gregory Event Services

From the dedicated sales team who stayed connected even post-deal signing, to the incredible customer success team, and an impressive product team that takes our requests and produces, quickly! The company does a great job of making us feel genuinely cared for.

Jenna Jones

Director of Events at SenseTuitive

Goldcast is the forerunner of digital event platforms. I have tried close to all of them, and Goldcast checks the most boxes and has the best digital experience.

Georgianne Parker

Senior Manager, Events & Field Marketing at Fullstory

Check Out G2 ->

Ready to experience the difference?

Schedule a demo today and discover how our team can elevate your event and video success!

Request Demo ->

marketing@goldcast.io